Store Director - MESA - AZ

About the position

The Store Director is responsible for overseeing all aspects of store operations, ensuring strong customer service, achieving sales and profit objectives, and maintaining compliance with company policies and regulations. This role involves planning, organizing, directing, and controlling store activities and personnel to meet financial and operational goals.

Responsibilities
? Champion customer service programs to meet or exceed Division goals.
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? Handle customer relations and resolve complaints effectively.
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? Manage overall store operations and implement merchandising and sales initiatives.
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? Communicate company goals and ensure compliance with policies and procedures.
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? Conduct weekly meetings with department heads to review sales plans and promotions.
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? Coordinate safety committee and ensure compliance with safety initiatives.
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? Maintain good store conditions, product quality, and compliance with labeling standards.
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? Ensure compliance with scheduling initiatives and employment laws.
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? Direct and participate in the training and hiring of store personnel.
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? Monitor associate performance and make personnel decisions.
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? Oversee cash handling procedures and control inventory levels.
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? Develop operating budgets and control in-store expenses.
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? Complete required reports and maintain accurate inventory records.
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? Create and maintain positive community relations and monitor market conditions.
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? Review and approve department schedules for adequate staffing.
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? Resolve associate complaints with guidance from Human Resources.
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? Safely operate and handle equipment and hazardous materials.
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? Provide feedback and recommendations to management on operational issues.
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? Maintain confidentiality regarding associates and company information.

Requirements
? Extensive retail background with prior management experience.
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? Strong written and oral communication skills.
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? Good leadership and interpersonal skills.
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? Knowledge of employment laws and workplace policies.
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? Understanding of local, state, and federal regulations.
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? Ability to manage people effectively and maintain composure under pressure.
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? Strong business and financial knowledge, including profit and loss statements.
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? Knowledge of basic accounting and computer software.

Nice-to-haves
? Experience in a grocery or supermarket environment.
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? Familiarity with emergency response procedures.

Benefits
? Health insurance
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? 401k retirement plan
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? Paid time off
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? Employee discounts
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? Flexible scheduling

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