Sr Policy Strategist

Job Description:

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for working closely with strategic partners across the business to drive transformational process improvements. Key responsibilities include managing multiple projects, designing or re-designing processes, technology enhancements, executing complex changes while understanding the upstream and downstream impacts. Job expectations include the ability to communicate with business partners to provide ongoing updates, prioritizing effectively, and resolving escalations.

Responsibilities: ? Coordinates with business partners to analyze, implement, and update processes by utilizing sound process improvement, technical enhancements, models and techniques (e.g., Six Sigma, Agile) ? Drives cross-functional initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud and minimize losses ? Participates and/or leads the Universal Change Risk Assessment (UCRA) development for relevant projects ? Ensures adherence to all change management policies and procedures ? Integrates best practices with system enhancements and/or process design to ensure continuous process improvement

Required Qualifications: ? 2+ years of Project Management and/or Change Management experience ? Strong written and verbal communications skills ? Strong organizational skills ? Ability to navigate complex and ambiguous environment ? Highly organized with strong project/time management skills ? Ability to balance intersecting priorities and to work independently with minimal supervision. ? Ability to think critically and problem solve when roadblocks arise ? Ability to navigate complex and ambiguous environment ? Executive Presence; must be able to partner and influence across all levels of the organization ? Knowledge of bank structure, risk structure and enterprise policies ? Proficient with Microsoft office (Excel, PowerPoint)

Desired Qualifications: ? 2+ years of Client Protection Operations experience and/or Support role ? Bachelor's degree or equivalent ? Six Sigma Certification ? Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment ? Proven track record of building and deploying process and control changes ? Strong risk mindset with process and controls background; actively debate and escalate issues and concerns

Skills:
? Business Process Analysis
? Change Management
? Policies, Procedures, and Guidelines Management
? Process Design
? Process Simplification
? Business Case Analysis
? Customer Experience Improvement
? Performance Management
? Presentation Skills
? Technical Documentation
? Collaboration
? Critical Thinking
? Executive Presence
? Hiring and Onboarding
? Process Mapping

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$102,800.00 - $133,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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