Patient Services Administrator

Patient Services Administrator

Premier HealthCare (Premier), a member of the YAI Network, is recognized by the US Surgeon General as a national model for the provision of health care, and by the National Council on Disabilities for raising the national standards of health care services for children and adults with developmental and intellectual disabilities. Premier has also earned national certification as a Level 3 Patient-Centered Medical Home by the National Committee on Quality Assurance (NCQA).

Premier is unique in its quality of medical, dental, mental health, rehabilitation and specialty care provided to individuals with disabilities and their families. With medical professionals and physicians affiliated with major hospitals in the New York metropolitan area, Premier has practices conveniently located in the Bronx, Brooklyn, Manhattan and Queens.

Premier fosters a culture of interdisciplinary collaboration, ongoing opportunities for professional development, and a positive work environment with supportive supervision. Premier is technology and outcomes driven.

The Patient Services Administrator (PSA) will ensure Premier continually provides effective and clinically appropriate services. The PSA ensures that from point of initial contact, patients are treated with respect and courtesy, making sure that Premier call center agents always put patients first. The PSA oversees day to day operations of scheduling of provider templates for all Premier locations.

Responsibilities will include:
? Ensure call center systems and workflows are appropriate
? Review all provider schedules to ensure schedules are fully booked
? Review random sample of call center recordings to ensure quality of scheduling process
? Conduct ?secret shopper? calls twice a month
? Supervise and oversee all aspects of the Call Center
? Submit weekly monthly call center reports to the director of clinical operations
? Work with administrative team and practice administrators to optimize all provider schedules
? Address patient complaints immediately
? Provide weekly supervision to PSS staff and ensure all policies and procedures are being followed
? Ensure call center queue is operating appropriately
? Review and consolidate patient surveys and create a monthly report to the director of clinical operations and Executive Director and Medical Director and ensure patient complaints are being addressed and documented
? Responsible for creating provider templates and updating them as needed
? Work in collaboration with IT department to ensure all systems are operational
? In collaboration with director of clinical operations, create and communicate policies and protocols Participate in clinic operations meetings
? Provide weekly supervision and oversight to engagement specialist
? Track and run No show/cancelation reports, as well as inactive patient reports on a weekly basis
? Work with Communications department to order and maintain promotional materials
? Attend conferences and events to promote Premier HealthCare and the Center for Specialty therapy
? Ensure the Premier website is updated and reflect current staffing and services
? Work in collaboration with the administrative team to do outreach and education to providers, organizations, stakeholders and families.

Requirements
? Bachelor of Art or Science or equivalent experience required
? 2-3 years? administration or call center experience required, preferably in healthcare or hospital setting
? Team supervision experience preferred
? Experience with I/DD population is preferred
? Ability to understand and operate necessary computer equipment and software programs. Must be able to receive, interpret and follow verbal and written instructions.
? Spanish speaking is a plus
? Excellent written and verbal communication skills
? Must be self motivated

More Information

For more information about the YAI Network, please visit our website www.yai.org.

For information about our clinics please click on the following link:

https://www.yai.org/locations/healthcare

YAI is an Equal Opportunity Employer.

Company DescriptionYAI has been dedicated to providing innovative services for the intellectual and/or developmental disability (I/DD) community since its founding in 1957 at a time when institutional living was the norm for people with I/DD. Operating in New York State, northern New Jersey, and California, YAI has a team of over 4,000 employees and supports over 20,000 people of all ages in the I/DD community today.

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