Patient Care Assistant/Front Desk Receptionist

Patient Care Assistant/Front Desk Receptionist

Locations: Brooklyn, New York

Schedule: Monday to Friday

Full time 35-40 hours a week

Part time 20-30 hours a week
Pay Range: $16.50 - $20.00/hourly

About the Company

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations. Our mission is simple: through our multi-specialty practice, we provide accessible, quality care tailored to each patient's needs. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Job Summary

As a Patient Care Assistant, you will be critical to the smooth operations of our fast-paced clinic, combining clinical and administrative skills to deliver top-notch patient care. Your role will involve managing appointments, ensuring patient satisfaction, and coordinating key administrative tasks, all while maintaining a high level of organization and professionalism.

Primary Responsibilities
? Greet and assist patients with a professional and friendly attitude at the front desk.
? Manage high patient volume while maintaining excellent organizational and time-management skills.
? Schedule appointments, handle patient check-ins and check-outs, and update patient records using our electronic medical records (EcW) system.
? Facilitate patient flow, ensuring minimal wait times while maintaining an exceptional level of service.
? Answer phone calls, respond to inquiries, and provide accurate information about Nao Medical services.
? Update and maintain accurate patient records, ensuring confidentiality in compliance with HIPAA guidelines.
? Collaborate with the medical team to ensure seamless operations and an optimal patient experience.
? Support administrative duties as needed, ensuring the smooth operation of the clinic.

Job Requirements

Education & Skills:
? High school diploma or Associate degree.
? Prior experience in high-volume customer service, healthcare, or sales is strongly preferred.
? Outstanding multitasking, communication, and problem-solving skills.
? Familiarity with EMR systems is a plus; training will be provided if needed.
? Display adaptability, responsiveness, and professionalism in a fast-paced environment.
? A background in sales or customer service is ideal, with the confidence to handle high-pressure situations effectively.

Tech-Savvy: Familiar with EMR systems (ECW) and HIPAA regulations.

Empathetic & Adaptable: A team player with exceptional communication skills, ready to thrive in diverse situations.

Bilingual: Spanish-English fluency is a plus.

Schedule Requirements: ? Ability to work Monday to Friday.

Benefits (Full-Time):
? Medical, Dental, Vision, Basic Life, and Short-Term Disability Insurance options for you and your dependents
? Paid Family and Disability Leave*
? FMLA*
? 401K Retirement Plan*
? Paid Time Off (PTO)
? Free care for you and discounted care for your family at all Nao Medical locations
? Nurturing a passion for promoting a healthier community and opportunities for leadership and career growth

Why Nao Medical?
? Join a team dedicated to health equity and community impact.
? Work in a supportive, inclusive environment that values diversity and respect.
? Be part of a movement transforming healthcare with innovation and compassion.

Apply Job!