Human Resources Representative

About the position

Teleperformance is a global, digital business services company that provides advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 410,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to positively impact our communities, clients, and the environment. As a Human Resources Representative, you will play a crucial role in managing the administration of Leave of Absence (LOA) policies, including mandated LOAs under FMLA, USERRA, and ADA. Your primary responsibility will be to engage with employees regarding their LOA inquiries, ensuring timely responses and guidance through the necessary steps for their leave. You will also be responsible for tracking returns from leave and documenting communications with employees who do not return on time, as well as creating reports for the Operations team. This position reports directly to the Manager of Benefits Administration. In this role, you will answer all leave-related questions and provide employees with the necessary information and resources to initiate the leave process while adhering to service level agreements (SLAs). Your expertise in FMLA processes will be essential, particularly in handling intermittent leaves and investigating potential abuse. You will monitor FMLA certifications, run reports for Operations regarding current LOAs, and oversee the return-to-work (RTW) process for all protected LOAs. Additionally, you will be responsible for processing terminations for employees who do not return from leave and answering fundamental employee benefits questions regarding health and wellness plans. Coordination with the management team will be necessary when abuse is suspected, and you may need to involve the Employee Relations team as appropriate.

Responsibilities
? Answer all Leave related questions and provide employees with information/resources to initiate the leave process while meeting all SLAs.
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? Bring your expertise in FMLA processes, especially as it applies to intermittent leaves, and investigate potential abuse.
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? Monitor FMLA Certifications as necessary.
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? Run reporting for Operations regarding current LOAs.
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? Monitor the RTW process for all LOAs that are protected, ensuring documentation where necessary and tracking returns or determining status.
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? Process terminations for employees that do not return from leave.
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? Answer fundamental employee benefits questions regarding all health and wellness plans.
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? Coordinate with the management team where abuse is suspected and involve the Employee Relations team if necessary.
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? Track employee compensation and LOAs.

Requirements
? At least 2 years of ADA experience working in Human Resources.
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? Good understanding of benefit plans and ability to answer basic employee questions.
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? Proficient in Microsoft Office (Word, Excel, PowerPoint) and HRIS systems.
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? Excellent interpersonal skills with a positive attitude and confidentiality.
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? Ability to effectively communicate in English both verbally and in writing with all levels of staff and management.
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? Excellent organizational skills with the ability to prioritize multiple demands and work independently and collaboratively.
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? Excellent time management skills are imperative.
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? Flexible availability to work Mon-Fri 9AM-6PM EST.

Nice-to-haves
? Workday experience is a plus.

Benefits
? Paid training
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? Wellness program
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? Health insurance
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? Dental insurance
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? 401(k)
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? Paid time off
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? Vision insurance

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