Front Desk Medical Receptionist

About the position

Tallahassee Orthopedic & Sports Physical Therapy, a member of the Confluent Health family, is seeking a Full-Time Front Desk Medical Receptionist to join our dynamic team. We pride ourselves on fostering an amazing culture where our employees are encouraged to love their work and help our patients return to their everyday lives. Our environment is fun and family-like, providing support, career growth opportunities, and unmatched resources to enable our staff to perform at their best. This position is ideal for individuals who possess excellent organizational and multitasking abilities, a passion for continuous learning, and a strong desire to assist others in their recovery journey. As a Front Desk Medical Receptionist, you will be responsible for a variety of front desk duties that are crucial to the smooth operation of our clinics. This role requires you to provide exceptional customer service, manage patient check-ins and check-outs, schedule appointments, handle referral management, verify insurance, obtain authorizations, and collect payments. You will be the first point of contact for our patients, and your warm and welcoming demeanor will set the tone for their experience with us. The position is a float role, requiring coverage at different locations including Collegiate Village, Badcock Plaza, Crawfordville, and Live Oak Plaza, with clinic hours from Monday to Thursday 8 am to 5 pm and Friday 8 am to 4 pm.

Responsibilities
? Provide exceptional customer service to patients and visitors.
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? Check patients in and out for appointments according to company policy and procedures, ensuring all required documents are accurate and complete.
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? Answer phones pleasantly and direct patients and others to the appropriate area or person.
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? Accurately register patients and create patient accounts within an Electronic Medical Records (EMR) system.
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? Efficiently schedule patient appointments for both new and existing patients.
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? Perform routine administrative duties in a timely manner, including preparing patient charts/documents, insurance verifications, authorizations, data entry, and collection of payments.
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? Complete opening and closing duties and other assigned tasks.
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? Demonstrate excellent customer service and maintain HIPAA compliance.

Requirements
? High School Diploma or GED required.
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? Proficient in MS Office and basic office support skills (telephone, filing, data entry) with basic math skills.
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? Excellent telephone etiquette and a pleasant personality with outstanding customer service skills.
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? Strong verbal and written communication skills; ability to clearly communicate with others.
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? Previous experience in a similar role is desired but not required.

Nice-to-haves
? Experience in a medical office setting is a plus.
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? Familiarity with Electronic Medical Records (EMR) systems.

Benefits
? Employee-centric work culture from the top down.
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? Medical, dental, and vision insurance.
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? Long-term disability insurance.
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? Generous paid time off (PTO).
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? 401(k) with employer matching.
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? Free life insurance.
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? Parental perks and more!

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