Field Service Technician

Job Description

Home Service Alarm Technician

We are currently seeking a Home Service Installation Technician who will be responsible for traveling to customers' homes and installing in-home medical technology. The equipment is provided. The equipment is plug and play, and there will be no need for tools. Technicians are not required to sell any products. The position will require a background check and drug screening.

Counties covered: Allegheny, Washington, Green, Beaver, Fayette, Westmoreland, Mercer, Lawrence, Fayette, and Butler.

What can you expect the job to be like?

After being hired, you will need to fill out an application and pass a background check. After the background check, you will be set up for online and in-person training. Paid training lasts one week. You will immediately have access to the employee assistance program after training.

You will be given an employee uniform to wear during installations, a company email address, business cards, and promotional materials for the customer(s).

The service manager will schedule all service calls, pickups, and installation of equipment during the week. The manager will then secure email you the information to complete your stops and mail you the equipment necessary.

When you arrive at the customer home, you will need to greet them, use their name throughout the conversation, show them the equipment, describe how it works, install the equipment, test the equipment, and finally fill out the user agreement.

Then the user agreement must be securely returned to the service team for processing. You will need to be in constant contact with the service office throughout the day to update them of any changes.

Emergency On-Call Phone Work is Possible

Summary: Oversees all field service operations performed by installing, service, and pick up of Medical Alert Systems, Medication Management Systems, Telehealth Systems, and various other products. They are also ensuring services meet established standards by performing the following duties.

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