Customer Service Representative - North Lauderdale, FL - Full Benefits

About the position

Teleperformance is a global, digital business services company that provides advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, Teleperformance combines global scale with local presence to support communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in this mission by being the first point of contact for customers, addressing their inquiries, and providing solutions in a collaborative and engaging environment. In this position, you will be responsible for connecting with customers through various channels, including phone, email, chat, and social media. Your primary goal will be to resolve customer questions, issues, and concerns innovatively and efficiently. You will need to remain calm and composed, especially when dealing with escalated situations, and ensure that all interactions are tracked for auditing and reporting purposes. This role requires a proactive approach to customer service, including upselling when appropriate and providing feedback on call issues to improve service quality. Teleperformance values its employees and is committed to creating a supportive workplace where everyone feels valued and inspired. The company believes that a happy and healthy workforce is more productive and engaged, and it strives to maintain a culture of inclusion and diversity. As you grow in this role, you will have opportunities to advance your career within the company, as demonstrated by the success stories of employees who have risen through the ranks.

Responsibilities
? Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required

Requirements
? High School Diploma or equivalent
,
? 18 years of age or older
,
? Proven call center experience
,
? Typing 25 WPM
,
? Proficient in PC operation and navigation
,
? Able to work independently
,
? Excellent communication skills, both oral and written
,
? Ability to work in a constantly changing and fast-paced environment
,
? Ability to stay composed and objective
,
? Strong listening skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply Job!