CUSTOMER SERVICE REPRESENTATIVE

Day 1 of service
? Base hourly wage

After 90 days of service
? 6 Paid National Holidays
? Vision & Dental Insurance
? Full Health Insurance ? Company pays $175.00 towards policy
? 401K Retirement plan & Company match 3%

After 1 year of service
? Paid Vacation
? Paid Sick Days
? Dependable: more reliable than spontaneous
? People-oriented: enjoys interacting with people and working on group projects
? Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
? Detail-oriented: would rather focus on the details of work than the bigger picture
? Achievement-oriented: enjoys taking on challenges, even if they might fail
? Autonomous/Independent: enjoys working with little direction
? Innovative: prefers working in unconventional ways or on tasks that require creativity
? High stress tolerance: thrives in a high-pressure environment

Doodlebuggers Core Values
? Respect
? Education
? Communication
? Integrity
? Productivity
? Excellence

Doodlebuggers Mission Statement:

We aim to create high-quality home comfort and safety solutions backed by the Best trained & certified technicians & support staff in the industry. We exceed customer expectations by promoting a culture of teamwork, integrity, safety, and education.

Doodlebuggers Vision Statement:

?Our vision is to respond quickly to our clients? needs and expectations, proven through systems and education with integrity, quality and honesty?

Do you think you are a social butterfly and great with talking to people? Are you self-dependent, reliable, hard-worker, and interested in learning a new industry with a company that is rapidly growing? Come be part of a team that made the INC. 5000 list for Fasting Growing Private Company in America. We are a sensational, stunning, creative, beautiful, and rapidly growing company. Doodlebuggers has been evolving since 1998 to better serve our clients and team. Wouldn?t you love to be a part of a team that cares about not only you but the community as well? We are seeking an individual with a fighting warrior spirit who is willing to work hard & will do whatever it takes to make a client happy and take care if them from start to finish. So, what are you waiting for? Email your resume & a short description of why you believe you are the ideal candidate to HugYourHome.com/We-Want-You! Let?s rock this together!

The Opportunity:

The CSR should be an energetic professional who does not mind wearing multiple hats. Experienced in handling a wide range of administrative tasks and able to work independently with little or no supervision. Will be well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.

The Role of Doodlebuggers Customer Service Rep:

We are seeking an individual with a fighting warrior spirit who is willing to work hard and will do whatever it takes to make a client happy. The scope of work includes answering phones, responding to emails and texts, doing 12 month reminder calls. You would also take on other administrivia task and needed.

Hours:
? 40 hours per week, Monday ? Friday 8am-5pm, Saturday w/ 1 weekday off, start and end time flexible

Job Description:

Doodlebuggers is looking for a CSR who will answer phones, respond to voicemail, reply to emails and text message, and provide client services to take care of all the client?s needs. Will coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed. Will help with all aspects of customer service including answering phones, sales on showroom floor, and task completion. Other duties will be assigned as required.

YOU WILL NOT SCHEDULE ANY APPOINTMENTS PERIOD!

Job Duties:
? Client Services:
? Answering telephones & following the company script
? Thorough understanding of Doodlebuggers services provided as well as basic knowledge of chimneys, fireplaces, dryer vents, fire feature and grill products provided.
? Ensure all relevant and pertinent information is collected, verified, and documented and forward to the Scheduler for date assignment and scheduling.
? Responsible for all contact requests, website user requests, work orders and customer emails that come into the office email box, voicemails and text messages.
? Ensure client service sales, complaints, and issues are addressed via text, phone, email, or in person are handled or forwarded to appropriate employee.
? If first one in the office on any given day will check all Voice Mails before starting daily tasks to ensure there are no issues to immediately address.
? Help showroom guests and salespeople as needed.
? Administrative:
? Understand and comply to the Doodlebuggers Operations Manual (DOM).
? Data entry into customer information and created jobs in Service Fusion per DOM
? Forward customer call sheet to the scheduler after completing.
? Ensure that a credit card is on file for all bill from office appointments.
? Call customers that have not confirmed their appointments via text daily.
? Text the technicians to let them know their schedule has been confirmed at the end of each day and verify Techs received.
? Make 12-month service reminder and quote follow-up calls.
? When working Saturdays will let all customers know that the scheduler will reach out to them on Monday morning with confirmed appointment date.
? Allocate available resources day-to-day to ensure successful task performance.
? Ensure security, integrity and confidentiality of data.
? Always follow policies & procedures to improve operational efficiency.

Skill Requirements for Position:
? 3-5 years? verifiable client service experience with Proven Critical Thinking aptitude.
? Excellent verbal & written communication skills
? Excellent active listening skills
? Hands on experience with office machines (e.g. fax machines and printers)
? Confident, friendly, and outgoing personality
? Ability to anticipate/determine customer?s needs
? Organization is an absolute must
? Ability to Multi-task
? Great attitude in a fast paced environment
? Ability to Adapt to change (company is rapidly growing)
? Problem-Solving skills
? Attention to detail, problem-solving, excellent written and verbal communication skills

Apply Job!