Customer Service & Returns Associate

At IKEA, we believe that providing excellent customer service is the key to building lasting relationships with our customers. As a Customer Service & Returns Associate, you will play a crucial role in ensuring that every customer has a positive experience with us. We are looking for an enthusiastic and personable individual who is committed to going above and beyond to help our customers with their inquiries and returns. If you have a passion for providing exceptional service and are looking for an opportunity to grow with a global company, we would love to hear from you!

Provide exceptional customer service: Deliver outstanding customer service by greeting customers, addressing their inquiries, and resolving any issues they may have in a friendly and efficient manner.

Handle returns and exchanges: Process returns and exchanges accurately and efficiently, following company policies and procedures.

Build relationships with customers: Create a welcoming and inviting environment for customers, building rapport and trust to foster long-term relationships.

Demonstrate product knowledge: Have a thorough understanding of IKEA's products and services to assist customers with their inquiries and provide product recommendations.

Ensure customer satisfaction: Proactively follow up with customers to ensure their satisfaction with products and services, and take necessary steps to resolve any issues.

Maintain store cleanliness: Keep the customer service and returns areas clean and organized, creating a positive and professional shopping experience for customers.

Collaborate with team members: Work closely with other team members to ensure a seamless and efficient customer service and returns process.

Uphold company policies and procedures: Adhere to IKEA's policies and procedures, ensuring compliance with company standards and values.

Identify opportunities for improvement: Continuously look for ways to improve the customer service and returns process to enhance the overall customer experience.

Attend trainings and meetings: Participate in trainings and meetings to stay updated on company policies, procedures, and products, and to continuously develop customer service skills.

IKEA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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