Customer Experience Supervisor I

Welcome to JCPenney - where every day is an opportunity to make a lasting impact on our customers. As a Customer Experience Supervisor I, you will play a crucial role in ensuring that our customers have an exceptional shopping experience. With your strong leadership skills and passion for providing top-notch customer service, you will lead a team to deliver on our mission of creating a seamless and personalized shopping experience for every guest. If you are a customer-centric individual who thrives in a fast-paced environment and enjoys developing others, we invite you to join our team at JCPenney.

Lead and mentor a team of customer service associates to ensure they provide exceptional service to all customers.

Create and maintain a positive and welcoming atmosphere for customers by greeting and engaging with them.

Monitor and analyze customer feedback and implement strategies to improve overall customer satisfaction.

Develop and implement training programs for customer service associates to enhance their skills and knowledge.

Ensure that all customer inquiries and issues are handled promptly and effectively, resolving any escalations as needed.

Collaborate with other departments to ensure a seamless and personalized shopping experience for every customer.

Monitor and maintain store standards to ensure a clean, organized, and visually appealing shopping environment.

Stay updated on product knowledge and promotions to effectively assist customers with their purchases.

Conduct regular performance evaluations and provide feedback to associates to promote their growth and development.

Communicate with upper management to provide updates on customer service goals, strategies, and challenges.

Uphold company policies and procedures to maintain a safe and inclusive work environment for all employees.

Act as a role model for exceptional customer service by leading by example and setting high standards for the team.

JCPenney is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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