Customer Care - Call Center

About the position

Innova Solutions is seeking a Customer Service Representative for a full-time, contract-to-hire position located in Lake Mary, FL. This role is hybrid, requiring employees to work onsite three days a week and allowing two days of remote work. The primary responsibility of the Customer Service Representative is to manage moderate to complex external client issues, ensuring that these issues are resolved in a timely manner. The representative will directly advise other organizational units and teams to facilitate the delivery of services or resolution of issues. This includes meeting with various teams to ensure that problems are being addressed appropriately and that resolutions are achieved promptly. Additionally, the representative will provide support to lower-level client processing roles and may be responsible for allocating and checking the work of other team members. The position is temporary, lasting up to 12 months, with the potential to transition into a full-time role. While a college degree is not required, candidates must possess a high school diploma. Prior experience in a call center or financial services environment is highly preferred. Qualified candidates are encouraged to apply immediately for consideration, as the company is actively interviewing for this and similar positions. Innova Solutions also offers a referral bonus program for successful placements, providing an opportunity for candidates to earn bonuses by referring others to the company.

Responsibilities
? Manage moderate to complex external client issues.
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? Advise other organizational units/teams to ensure timely delivery of service or resolution of issues.
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? Meet with organizational units/teams to ensure problems are being addressed appropriately and resolved in a timely manner.
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? Provide support to lower-level client processing roles.
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? Allocate and check work of other team members.

Requirements
? High school diploma is necessary.
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? Prior experience in a call center or financial services is highly preferred.

Nice-to-haves

Benefits
? Medical & pharmacy coverage
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? Dental/vision insurance
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? 401(k)
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? Health saving account (HSA)
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? Flexible spending account (FSA)
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? Life Insurance
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? Pet Insurance
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? Short term and Long term Disability
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? Accident & Critical illness coverage
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? Pre-paid legal & ID theft protection
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? Sick time
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? Employee Assistance Program (EAP)

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