Contact Center Representative (Healthcare)

Overview

The Patient Navigator (Contact Center Representative) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information.

Day Shift: Monday ? Friday

Training (4 weeks): M-F; 8a-5p// After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2 hour lunch.

Pay: $18.50 hourly with additional $2800 annual bonus potential and swift career progression opportunities

Benefit Highlights:
? Medical, dental & vision insurance
? 401K Match
? Paid Time Off (PTO)
? Life insurance
? Equipment Provided

Work Setting
? Remote - work from home!
? Secure private work location
? High Speed Internet

Responsibilities

? Process: Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
? Collaboration: Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
? Continuing Education: Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure. Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work. Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
? Time Management and Problem Solving: Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures. Possesses the ability to accept change in a positive manner and implement change with positive results. Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager. Answers phone calls from outside clinicians, requesting information. Takes requests from referring physicians scheduling procedures.
? All other duties as assigned.

Qualifications

Education:
? High School Diploma or GED

Prior Experience:
? 1 year experience in customer service is preferred, but not required

Company Message

About MedQuest Associates

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, x-ray, and positron emission tomography (PET) scans, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we?re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.

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