Conference Services Manager (Group Services Manager)
Posted 2025-04-24About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
At Four Seasons Hotel Philadelphia at Comcast Center, we believe our greatest asset and the key to our success, is our people. We celebrate differences, embrace connection, and empower our team to color outside the lines. We achieve world-class status when our team is motivated and inspired to be their authentic selves. We take care of the people who care for our guests.
The Role
Coordinates all requirements for various groups booked by the Sales and Event Sales (as necessary) Departments. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
Professional Qualifications: ? Excellent reading, writing, and oral proficiency in the English language ? Good organization skills ? Attention to detail ? Ability to multitask ? High level of creativity Ability to work long and irregular hours, weekends, and evenings Able to negotiate, organize, delegate, and work under pressure. Basic knowledge of audio-visual equipment and Internet technology.
Essential Functions:
? Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfilment and contractual responsibilities while satisfying client needs.
? Coordinate with the Sales/Event Sales Managers to ensure proper utilization of function space to yield maximum revenues.
? Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system.
? Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
? Supervise the execution of banquet events in conjunction with Event Team. Review all function space with banquet manager. Ensure satisfaction of client at the outset of all events.
? Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
? Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and Planning Committee.
? Make timely and impromptu decisions which balance client's needs with the financial, safety, and staffing goals of the hotel.
? Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Event and Group Sales as well as Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
? Maintain knowledge of hotel facilities, capabilities, and dimensions of meeting space and basic operational needs of all operating departments.
Education:
? Bachelor's Degree/CMP Certification Preferred
The Rewards
Part of how we care for our team is through a meaningful and inclusive rewards package that supports your needs as an individual. In addition to competitive wages, here are just some highlights of our benefits and perks.
Lifestyle benefits
Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships.
Inclusion & growth opportunities
A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve.
Health & welfare benefits
A variety of medical, dental and vision care plans to suit your needs and those of your family.
Financial wellbeing
401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms.
"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same."
- Isadore Sharp, Chairman and Founder of Four Seasons Hotels.
Four Seasons Philadelphia is an Affirmative Action and equal opportunity employer that is committed to diversity and inclusion in the workplace. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit:
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Candidates must be legally permitted to work in the United States. Applicants without a valid work authorization for the United States may not be considered.
Learn more about what it is like to work with our family, visit us:
Four Seasons Hotels & Resorts
Jean-Georges Philadelphia
Jean-Georges Sky High
Vernick Fish
Vernick Coffee Bar
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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