Call Center Specialist

Are you a customer service superstar with a passion for healthcare? Look no further than Piedmont Healthcare! We are searching for a highly motivated Call Center Specialist to join our team and provide exceptional support to our patients. In this role, you will play a crucial part in ensuring a positive experience for our callers and assisting them with their healthcare needs. If you have excellent communication skills, a friendly demeanor, and a desire to make a difference in the lives of others, we want to hear from you. Join us at Piedmont Healthcare and be a part of a dedicated team of healthcare professionals.

Answer incoming calls in a professional and timely manner and assist patients with their healthcare needs.
Provide exceptional customer service by addressing patient inquiries, concerns, and complaints with empathy and understanding.
Utilize knowledge of Piedmont Healthcare's services and operations to accurately and efficiently assist callers.
Maintain a positive and friendly demeanor at all times, creating a welcoming and supportive environment for patients.
Follow established protocols and procedures to ensure accurate and consistent handling of patient calls.
Keep up-to-date with changes in healthcare regulations, policies, and procedures to provide accurate and current information to patients.
Collaborate with other departments within Piedmont Healthcare to effectively resolve patient issues and concerns.
Document all patient interactions accurately and thoroughly in the designated system.
Meet and exceed performance metrics, including call volume, quality, and customer satisfaction.
Continuously seek ways to improve the patient experience and suggest process improvements to management.
Maintain patient confidentiality and adhere to HIPAA regulations at all times.
Attend training and development sessions to enhance knowledge and skills.
Demonstrate a commitment to Piedmont Healthcare's mission and values in all interactions with patients and colleagues.
Work collaboratively with team members to ensure a smooth and efficient call center operation.
Perform other duties as assigned by the Call Center Supervisor or Manager.

Piedmont Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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