Branch Service Supervisor or Senior - Varsity Plaza

About the position

As a Branch Service Supervisor at Synovus Financial Corp, you will play a pivotal role in leading the teller line and ensuring exceptional customer service is delivered to all clients who enter the branch. Your primary responsibility will be to supervise and coordinate the daily activities of the teller line, ensuring that operations run smoothly and efficiently. This includes managing teller schedules to guarantee continuous coverage and adherence to established schedules, which is crucial for maintaining the branch's operational integrity. In addition to overseeing the teller line, you will work closely with branch management to communicate important information regarding changes to bank policies, procedures, products, and services. Your leadership will be essential in guiding the teller team in cross-selling, referrals, and new business efforts, all aimed at achieving the branch's referral goals. You will also serve as a backup to the relationship banker when needed, further emphasizing the collaborative nature of this role. At Synovus, we pride ourselves on our customer service standards, and as a Branch Service Supervisor, you will embody these values by building rapport with customers and providing a high-touch service experience. Your ability to connect with customers will not only enhance their banking experience but also contribute to the overall mission of making them feel at home in our branches. The work environment is described as flexible, with great pay and clear expectations from upper management, fostering a friendly and family-oriented atmosphere with numerous opportunities for advancement.

Responsibilities
? Supervise and coordinate the day-to-day activities of the teller line for one or more bank branches.
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? Manage teller schedules ensuring continuous coverage of teller functions and adherence to established schedules.
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? Work closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services.
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? Lead the teller line in cross-selling, referrals and new business efforts in support of branch referral goals.
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? Serve as backup to relationship banker when needed.

Requirements
? Two (2) years of Teller experience OR
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? One (1) year of Teller experience and successful completion of the BSS Development program OR
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? One (1) year of experience as a Teller supervisor or as a Branch Manager with Teller duties OR
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? Two (2) years of supervisory experience that includes one year of Teller experience OR
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? A Bachelor's degree and one (1) year of Teller experience.
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? Ability to stand on feet for a long period of time and lift objects up to 10 lbs. in weight.
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? Knowledge of bank operations, policies and procedures and federal bank regulations.
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? High School Diploma or equivalent.

Nice-to-haves

Benefits
? 401k with up to 5% company match
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? Employee stock purchasing plans with 15% company match
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? Tuition reimbursement options after one year of employment
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? Paid time off (PTO) for part-time employees working more than 20 hours a week
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? Medical, dental, and vision benefit coverage for part-time employees
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? Maternal/paternal leave coverage up to 100% for the first 6 weeks for eligible parents
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? Participation in Employee Resource Groups for workplace and diversity support

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