Assistant Store Manager

About the position

The Assistant Store Manager at Barnes & Noble College plays a crucial role in supporting the daily operations of the bookstore, ensuring outstanding customer service, and managing team dynamics. This position involves supervising employees, handling cash transactions, and contributing to the store's sales goals while fostering a positive shopping experience for the academic community.

Responsibilities
? Support all store operations and departments in partnership with the Store Manager or General Manager.
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? Supervise employees and direct work activities to ensure delivery of services, sales, and customer service.
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? Maintain a presence on the sales floor to greet customers and assist with purchases.
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? Manage customer and employee issues appropriately and timely.
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? Assist with hiring and training new employees for the sales floor or other departments.
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? Maintain an appealing sales floor by organizing and cleaning product displays.
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? Assist with processing sales transactions involving cash, credit, or financial aid payments.

Requirements
? 3+ years' experience in a retail setting.
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? 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
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? High school diploma/GED preferred.
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? Ability to work a flexible schedule including evenings, weekends, and holidays.
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? Familiarity with financial and customer service principles.
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? Basic reading, writing, and accounting skills required.
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? Excellent customer service and communication skills needed.
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? Strong interpersonal, communication, and problem-solving skills.

Nice-to-haves

Benefits

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