Performance Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you?ve got deep experience in commercial real estate, skilled trades, and technology, or you?re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: The Performance Manager is responsible for managing deliverables and performing key tasks associated with but not limited to Service Level Agreements (SLA), rebate and fee collections, quarterly survey setup processes, and business review administration. The Performance Manager is Client facing and must be able to provide customer obsessed support to Vendors and Vendor Managers, both in-person and virtually.

What your day-to-day will look like:
? Lead Vendor Performance data collection and analysis to ensure alignment with Client objectives and goals
? Build strong relationships and work collaboratively with internal and external stakeholders in the delivery of program objectives
? Develop and manage reports, templates and analysis consistent with company and Client branding requirements
? Oversee and engages Vendors on open tasks and provide resolution in a timely manner
? Ensure customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
? Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Required Skills and Experience:
? Bachelor?s degree or equivalent
? 2 ? 5 years prior experience in supply chain, operations, project, program or change management
? High level of critical thinking, problem solving, and ability to work autonomously
? Ability to manage multiple priorities and deliver results in a fast-paced environment
? Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
? Excellent verbal and written communication skills with the ability to communicate professionally
? Proficient skills in Microsoft Office Suite (Excel, PowerPoint, Visio, SharePoint and Outlook)
? Experience working in CRM systems (Salesforce, Microsoft Dynamics)

If this job description resonates with you, we encourage you to apply, even if you don?t meet all the requirements. We?re interested in getting to know you and what you bring to the table!

About JLL ?

We?re JLL?a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That?s why we?re committed to our purpose to shape the future of real estate for a better world. We?re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we?re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we?re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site ?Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don?t meet all the requirements. We?re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL?s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (?JLL?) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process ? including the online application and/or overall selection process ? you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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