Information Technology Technician - Tier One

IT Director at Graham Regional Medical Center

Graham, TX Information Technology
Position Title: IT Technician
Job Code: 01.9200.531
Department: Information Technology
Reports to: Director of Information Technology
FLSA Status: Non-Exempt

ORGANIZATIONAL DESCRIPTION

The IT Technician assists the IT Director with IT functions. This position will assist with the management of computer hardware and connectivity in both data and voice networks to achieve high availability and maximize performance of the various business applications supported by IT including outlying facilities. The position will be expected to provide end-user assistance, training, and support where required which may include monitoring the IT helpline with some on-call nights and weekends.

ESSENTIAL FUNCTIONS
? Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, peripheral devices, cabling, and software.
? Initiate and follow up on off-site repair of hardware as needed.
? Configure, test, maintain, and troubleshoot hand-held devices used for data access.
? Maintain anti-virus security solutions in compliance with hospital standards.
? Receive and respond to incoming local or remote facility requests for assistance regarding access, hardware, or software issues.
? Assist with on-site analysis, diagnosis, and resolution of complex network problems.
? Assist with the implementation of corrective hardware and software solutions.
? Assist with network improvements, upgrades, and repairs as directed.
? Perform system backups and recovery procedures according to department policy as required to ensure full data retrieval.
? Support development and implementation of networking projects and new technology installations.
? Install and configure hardware and software components on Windows machines.
? Create IDs, e-mail accounts, AD accounts, and other accounts that provide access to various systems inside the network.
? Troubleshoot Printer/Copier/Fax machine, hardware, and software issues.
? Provide technical support for end users in Office 365.
? Repair or replace hardware.
? Upgrade hardware/cabling/Software.
? Work on Patch panels and racks.
? Install and upgrade anti-virus software.
? Test and evaluate new software and hardware.
? Provide support to users on call or through the ticketing system.
? Manage technical documentation.
? Manage on-site inventory and the total lifecycle of IT assets.
? Procure, configure, and deploy computer hardware and mobile cellular devices.
? Troubleshoot software and hardware issues, in person and remotely.
? Configure and troubleshoot desktop, label, and large multifunction printers.
? Network support and troubleshooting, from device connectivity to VLAN configuration.
? Configure non-traditional network-attached devices.
? Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
? Provide exemplary customer service.
? Maintain confidentiality and compliance with HIPAA.
? Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
? Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
? Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
? Attend meetings as required.
? Perform other duties as requested or assigned.

EDUCATION/EXPERIENCE/SKILLS/ABILITIES

Education: Requires a minimum of a high school diploma or GED. Computer-related college coursework is preferred. Special consideration may be given to applicants holding Cisco and or Microsoft certifications relative to the position. Network-related certification will be a plus.

Experience: Previous IT work experience required. Medical office or healthcare experience preferred.

Skills: Strong knowledge of IP/network setup, Windows software, DHCP, Active Directory, DNS, and cable management. Must possess strong knowledge of LAN/WAN/WIFI. Knowledge of making CAT 5,6 and phone cables, cables using RJ-45 and RJ-11 connectors is a must.

Personal Job-Related Skills / Abilities: Must be committed to quality and patient safety at all times. Excellent command / highly proficient in spoken and written English. Intermediate computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. Must be effective at adjusting to change, prioritizing duties, handling stress, and effectively communicating face-to-face and/or over the telephone. Must be able to work independently, flexibly, and as a part of a multidisciplinary team. Must be able to manage several interruptions throughout the shift. Must have strong interpersonal and communication skills, verbal and written. Must have strong time management skills. Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact. Sufficient hearing, vision, and dexterity to perform duties safely.

SUPERVISION

Employees Supervised: No

ADA REQUIREMENTS

An ?X? under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

OSHA Classification:

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

_____ Category I: Tasks that involve exposure to blood, body fluids or tissues.

__X__ Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

_____ Category III: Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Hospitals and Health Care

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