Branch Manager Abilene North 3rd

About the position

As a Branch Manager at PNC, you will play a pivotal role in leading all aspects of branch performance. Your primary responsibility will be to drive revenue and enhance customer loyalty through consultative interactions with clients, providing solutions that help them achieve their financial well-being. You will create a differentiated customer experience, ensuring that banking is made easy in an omni-channel environment. Collaboration with a broad range of ecosystem partners will be essential to your success. You will also be accountable for risk management and compliance, ensuring that all operations adhere to regulatory guidelines and established policies. In this role, you will build a high-performing team by attracting, onboarding, coaching, and developing branch team members. Utilizing a branded sales process, you will work towards achieving sales targets and fostering customer loyalty. Your efforts will focus on growing branch revenue through the acquisition and share-of-wallet growth of both consumer and business households, alongside collaboration with ecosystem partners. You will drive business banking results primarily through business development and community involvement activities, coaching your team to engage in consultative selling that promotes customer financial well-being. You will manage and coach your team to deliver a differentiated client experience, ensuring they confidently engage with customers through technology-enabled interactions. Your leadership will facilitate effective problem resolution, making banking easy for customers and connecting all of PNC to deliver a seamless customer experience. Additionally, you will be responsible for driving the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development. Talent development will be a priority for all branch team members, and you will ensure that employees meet performance and activity expectations through ongoing performance management. As a role model of PNC values, you will cultivate and support an inclusive workplace culture. Your responsibilities will also include managing operational, human capital, reputational, and business risks. You will exercise leadership and sound decision-making to mitigate sales practice risks, ensuring compliance with regulatory guidelines and adherence to established policies and procedures.

Responsibilities
? Lead all aspects of branch performance.
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? Drive revenue and customer loyalty through consultative interactions with clients.
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? Create a differentiated customer experience in an omni-channel environment.
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? Collaborate with a broad range of ecosystem partners.
,
? Accountable for risk management and compliance.
,
? Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
,
? Utilize a branded sales process to achieve sales targets and customer loyalty.
,
? Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
,
? Drive business banking results through business development and community involvement activities.
,
? Coach team members to engage in consultative selling to drive results and enable customer financial well-being.
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? Manage and coach to deliver a differentiated client experience.
,
? Lead effective problem resolution to make banking easy for customers.
,
? Drive the employee experience by acquiring and retaining talent.
,
? Ensure employees achieve performance and activity expectations through ongoing performance management.
,
? Model PNC values by cultivating an inclusive workplace.
,
? Manage operational, human capital, reputational, and business risks.

Requirements
? 3+ years of related experience in banking or a similar field.
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? Strong knowledge of branch banking services and digital awareness.
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? Effective communication skills and ability to manage multiple priorities.
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? Experience in sales management and customer experience enhancement.

Nice-to-haves
? Accountability
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? Consulting
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? Customer Experience (CX)
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? Customer Loyalty
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? Decision Making
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? People Management
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? Proactive Approach
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? Results-Oriented

Benefits
? Medical/prescription drug coverage with a Health Savings Account feature
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? Dental and vision options
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? Employee and spouse/child life insurance
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? Short and long-term disability protection
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? 401(k) with PNC match
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? Pension and stock purchase plans
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? Dependent care reimbursement account
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? Back-up child/elder care
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? Adoption, surrogacy, and doula reimbursement
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? Educational assistance, including select programs fully paid
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? Robust wellness program with financial incentives
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? Paid maternity and/or parental leave
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? Up to 11 paid holidays each year
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? 8 occasional absence days each year
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? 15 to 25 vacation days each year, depending on career level and years of service.

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