Salesforce Specialist Senior (C&M Senior Veteran Fellowship)

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
? *The team**

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
? *Work you'll do**

• Roadmap Management (triage incoming client requests to assess scope and impact; backlog management; user story prioritization and sprint alignment)
• Oversee refinement of user stories (answering questions about requirements, functionality, business process, program needs)
• Coordinate and oversee sprint Reviews/Demos and UAT cycles with the client team
• Support development and testing teams by answering questions on functionality, user story acceptance criteria, resolving impediments
? *Qualifications**? *Required**:

• Bachelor's Degree
• 4+ years of Consulting experience or relevant industry experience
• Salesforce implementation and/or project experience
• Experience writing user stories
• Project experience delivering Salesforce Service Cloud or Sales Cloud work
• Experience working with business to elicit requirements and translate those to user-stories
• Experience performing business-demos and getting user-story-acceptance completed by business
• Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
• Strong Core Consulting skills such as organization and communication both written and verbal
• Agile Software Development Methodology experience
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited Sponsorship
? *Preferred:**

• Agile Project Management
• SDLC Scrum Process knowledge
• Prior exposure supporting Government/Federal workstreams
• Client management experience
• Ability to communicate and manage stakeholder expectations
• Strong preference for candidates who are Salesforce.com certified in the following areas - Administrator and Service Cloud Consultant

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