Museum Experience Specialist - Del Valle

About the position

The Museum Experience Specialist (MXS) at Thinkery is responsible for coordinating daily museum operations to enhance the guest experience and ensure efficient use of resources. This role involves modeling play-based STEAM learning, overseeing staff deployment, and maintaining a welcoming environment for all guests. The MXS plays a crucial role in fostering positive interactions and ensuring that every visitor enjoys a high-quality experience at the museum.

Responsibilities
? Oversee museum operations to ensure a seamless and enjoyable guest experience.
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? Assign staff strategically to optimize guest engagement and ensure coverage across all activities.
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? Engage with museum guests to model play-based STEAM learning.
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? Enforce museum policies with empathy and clarity, ensuring compliance from guests and staff.
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? Maintain a safe and welcoming environment by upholding museum policies and procedures.
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? Guide and support Museum Experience staff in operational excellence and professional development.
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? Address and resolve guest issues promptly, collaborating with relevant teams for effective solutions.
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? Assess daily guest needs and make immediate decisions to enhance learning experiences.
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? Collaborate with all Thinkery Experience teammates to meet organizational goals.
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? Model and promote the museum's core values, emphasizing playfulness and belonging.

Requirements
? High School Diploma or GED; a STEAM-related associates' or bachelor's degree preferred.
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? 3+ years of customer service experience.
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? 1+ years of experience mentoring/supervising staff.
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? Exceptional attention to detail and ability to work under pressure.
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? Excellent interpersonal and public interaction skills.
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? Strong collaborative skills, able to work effectively with staff and volunteers from multiple departments.
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? Ability to manage multiple projects concurrently and meet tight deadlines in a fast-paced environment.
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? Excellent written and verbal communication skills.

Nice-to-haves
? Spanish fluency preferred; knowledge of ASL a plus.
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? Experience working or volunteering in a busy, loud, public-facing environment, such as museums, food service, or retail.
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? Experience working with children and families.

Benefits
? Medical insurance options including HSA, PPO Gold, and PPO Platinum plans.
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? Affordable dental and vision insurance.
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? 100% employer sponsored EAP, STD, LTD, AD&D, and Life Insurance.
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? 2 weeks of paid vacation.
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? 12 days of paid sick leave.
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? 13 paid holidays each year.
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? Pet and child friendly offices.
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? Paid family and sick leave.

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