Staff Technical Support Engineer

Are you a problem-solver with a passion for helping others? Do you have a strong technical background and thrive in a fast-paced environment? Stryker is seeking a highly motivated Staff Technical Support Engineer to join our team. In this role, you will provide exceptional technical support to our customers and collaborate with cross-functional teams to ensure the success of our products. We are looking for someone with excellent communication skills, a customer-centric mindset, and a degree in engineering or related field. If you are ready to make an impact and advance your career with a global leader in medical technology, we want to hear from you!
Provide technical support to customers in a timely and effective manner.
Troubleshoot and resolve technical issues related to Stryker products.
Collaborate with cross-functional teams to identify and implement solutions for product issues.
Document and track customer interactions and resolutions.
Conduct product training and education for customers and internal teams.
Stay up-to-date with product knowledge and industry trends to provide accurate and relevant support.
Communicate effectively with customers and internal teams to provide updates and gather feedback.
Prioritize and manage multiple support cases simultaneously.
Identify and escalate complex technical issues to higher-level support or engineering teams.
Participate in product testing and provide feedback to improve product reliability and performance.
Collaborate with sales and marketing teams to provide technical support for product demonstrations and presentations.
Represent Stryker in a professional and customer-centric manner at all times.
Continuously strive to improve customer satisfaction and loyalty through exceptional support.
Comply with all company policies and procedures, including safety regulations.
Pursue continuous learning and development opportunities to enhance technical skills and knowledge.

Stryker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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