Front Desk Receptionist/Administrative Assistant

We are looking for a competent Administrative Assistant/Receptionist to help with the organization and running of the daily administrative operations of our insurance agency. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Most of all, we are looking for a candidate with a heart of service.

Responsibilities
? Manage incoming calls
? Identify and assess customers? needs to achieve satisfaction
? Provide accurate, valid and complete information by using the right methods/tools
? Keep records of customer interactions, process customer accounts and file documents (mostly digital)
? Follow communication procedures, guidelines and policies
? Take the extra mile to engage customers

Skills
? Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
? Must be proficient in typing
? Working knowledge of office equipment
? Thorough understanding of office management procedures
? Excellent organizational and time management skills
? Analytical abilities and aptitude in problem-solving
? Excellent written and verbal communication skills
? Proficiency in MS Office, Outlook, Excel
? Familiarity with CRM systems and practices
? Insurance license is not mandatory, but extremely helpful
? Ability to pass insurance exam within six months of hire

Benefit Conditions:
? Waiting period may apply
? Only full-time employees eligible

This Job Is:
? A job for which military experienced candidates are encouraged to apply
? Open to applicants who do not have a high school diploma/GED
? Open to applicants who do not have a college diploma

Work Remotely
? No

Job Type: Full-time

Pay: $32,500.00 - $35,000.00 per year

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? Monday to Friday

Education:
? High school or equivalent (Required)

Experience:
? Microsoft Office: 2 years (Required)
? Customer Service: 2 years (Required)

License/Certification:
? Insurance Producer License (Preferred)

Work Location: In person

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