Contact Center Phone Banker

We?re excited to announce an opening for a Contact Center Phone Banker at Regions Financial Co.! We?re looking for an enthusiastic individual who is passionate about customer service and eager to join a team of dedicated professionals.The ideal candidate for this position should have a strong customer service background, a friendly demeanor, and a desire to exceed customer expectations. This role requires excellent communication skills, both written and verbal, as well as the ability to accurately navigate customer accounts in multiple computer systems. Our Contact Center Phone Bankers must also be able to manage a high-volume of calls with a professional, patient, and understanding attitude.If you have the skills and experience we?re looking for, we invite you to apply for this position. We look forward to hearing from you!

Responsibilities: ? Provide outstanding customer service to clients over the phone ? Accurately navigate customer accounts in multiple computer systems ? Handle a high volume of phone calls and inquiries in a professional, patient, and understanding manner ? Respond to customer inquiries in a timely and efficient manner ? Utilize excellent communication skills, both written and verbal, to interact with customers ? Remain up to date with product knowledge and industry trends ? Demonstrate an empathy and understanding of customer needs ? Ensure customer satisfaction by going the extra mile with customer service

Regions Financial Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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