IT Helpdesk Administrator

About the position

The IT Helpdesk Administrator at Choate USA is responsible for providing comprehensive technical support to end-users through various help desk channels. This role involves troubleshooting technical issues, managing user accounts, and ensuring the maintenance of client devices. The position requires effective communication and the ability to escalate unresolved incidents to higher support levels, while also proactively managing potential major incidents.

Responsibilities
? Providing end-user tech support via help desk channels (phone, email, Teams, or web chat).
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? Troubleshooting technical issues.
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? User account management including account creation, assigning permissions, and password resets.
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? Escalating incidents that cannot be resolved to the next level of support.
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? Identifying potential major incidents and problems, and highlighting them to management.
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? Updating users on the status of their incident or service request.
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? Providing proactive maintenance on client devices, ensuring security patches and corporate applications are up to date.

Requirements
? 2 years of help desk experience.
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? 2 years of IT support experience.
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? Proficiency in Microsoft Word and Excel.
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? Strong communication skills, both verbal and written.
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? Ability to prioritize multiple tasks and meet deadlines.
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? Self-motivated with good follow-up skills.
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? Clean driver's license for at least 5 years.
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? Reliable transportation.

Nice-to-haves
? Veterans are welcome to apply.

Benefits
? Health insurance
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? Dental insurance
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? Paid time off
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? Vision insurance

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