Customer Service Team Lead - Remote

Description:
? We are in search of a highly skilled and motivated Customer Service Team Lead.
? This role is pivotal to the success of our company, serving as the primary management contact for our Customer Service Representatives and the initial point for client escalations.
? It requires advanced problem-solving and critical thinking abilities beyond those of typical customer service positions.
? The ideal candidate will possess exceptional attention to detail, patience, and multitasking capabilities.
? As a Team Lead, you will be accountable for the success of your team and the overall Service department.
? Our Team Leads wear many hats, seamlessly transitioning between roles as a coach, cheerleader, confidant, and manager.
? If you are an adept problem solver who thrives in a challenging and dynamic environment, we would love to hear from you.

Requirements: ? Demonstrated ability to go above and beyond, looking out for everyone around them and driving team success. ? Strong teaching, mentoring, and motivational skills to guide the team through both easy and challenging situations. ? Goal-oriented and driven, with the ability to execute tasks efficiently. ? A strategic thinker who seeks long-term improvements in customer service processes. ? Willingness to challenge the status quo and implement positive change through new processes and programs. ? Capable of having tough conversations, turning difficult discussions into opportunities for improvement. ? Skilled in de-escalating tense situations with clients, exhibiting true patience and empathy. ? Excellent communication skills, both verbal and written. ? Proactive problem solver with outstanding critical thinking skills. ? Ability to learn quickly and adapt to changing environments. ? Willingness to seek answers and ask questions when needed. ? Ability to work proactively both individually and in a team environment. ? Genuine passion for delivering exceptional customer service with every interaction, actively seeking opportunities to provide positive, memorable experiences. ? Listens carefully and thoughtfully, working collaboratively to assist others in need. ? Exhibits a caring, positive, and cheerful attitude; is adaptable, positive, and supportive, even during stressful situations. ? A self-directed learner with a commitment to continuous improvement. ? Proficiency and fluency in speaking, understanding, reading, and writing English. ? Must be able to type 50+ words per minute.

Benefits:
? Generous paid Holiday schedule with a paid Winter Holiday Shutdown week.
? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP).
? Matching 401(k) with immediate full vesting.
? Employee Events Committee that plans fun in-person and virtual events.
? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit.
? Internet & Gym Reimbursement!
? Work computer equipment is provided to help you succeed :)

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