Casualty Supervisor

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_**Job Title**_

Casualty Supervisor - Remote

_**Requisition Number**_

R6606 Casualty Supervisor - Remote (Open)

_**Location**_

Colorado Springs, Colorado

_**Additional Locations**_

Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers,

_**Job Information**_

Job Description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal
lines property and casualty insurance groups in the U.S. Our employees proudly
live our core beliefs and fulfill our enduring purpose to help members
prevent, prepare for and recover from life's uncertainties, and we're proud of
the culture we create together. As we commit to progress over perfection, we
recognize that every day is an opportunity to be innovative and adaptable. At
CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring
for a Casualty Supervisor! Join us and support CSAA IG in achieving our goals.
? *Your Role:**

As a Supervisor working on the Casualty team, you?ll help us achieve our goal
by supervising 1st party injury cases without Liability injury and supervising
Auto low to moderate complexity liability injury cases.
? *Your work:**
? Trains, coaches, mentors employees for their individual career development.
? Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
? Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
? Ensures compliance of company procedures and Department Of Insurance (DOI) regulations.
? Responsible for ensuring DOI and Customer complaints are resolved in a timely manner.
? Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
? Monitors workload and reviews claims to ensure quality processing.
? Ensures consistent and high quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
? Oversees the investigation, processing and conclusion of all claims.
? Reviews files with adjuster for authority.
? Performs Quality Assurance Reports (QARS).
? Works collaboratively with other departments on projects and offers assistance with expertise.
? Manages the casualty phone queue.
? Participates in Committee Review Process (Medical Payment and authority ).
? Oversees the use of internal and external resources to effectively manage costs.
? *Required Experience, Education and Skills**
? BA/BS in business, insurance or related area, or equivalent combination of education and experience.
? 2 - 3 years experience in progressively responsible professional and/or supervisory position within a claims environment.
? Experience in handling simple to complex Liability claims
? Requires thorough knowledge of staffing processes.
? Position requires effective critical thinking & decision-making.
? Requires the ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback.
? Participates in Committee Review Process (medical payment and settlement authority).
? Understands policies (multiple states), claim procedures, DOI regulations and can work on multiple claims platforms.
? Ability to travel.
? Ability to work extended hours and/or weekends.
? General knowledge of human resource processes and procedures.
? *What would make us excited about you?**
? AIC ( Associate in Claims) certificate, CPCU (research)
? Licensing in multiple states
? Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
? Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
? Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
? Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
? Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
? Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
? Fulfills business needs, which may include investing extra time, helping other teams, etc.
? Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
? Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
? Travels as needed for role, including divisional / team meetings and other in-person meetings
? Fulfills business needs, which may include investing extra time, helping other teams, etc
? *CSAA IG Careers**

At CSAA IG, we?re proudly devoted to protecting our customers, our employees,
our communities, and the world at large. We are on a climate journey to
continue to do better for our people, our business, and our planet. Taking
bold action and leading by example. We are citizens for a changing world, and
we continually change to meet it.

Join us if you?
? BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
? COMMIT to being there for our customers and employees.
? CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k)
with a company match, and so much more! Read more about what we offer and what
it is like to be a part of our dynamic team at [https://careers.csaa-
insurance.aaa.com/us/en/benefits](https://careers.csaa-
insurance.aaa.com/us/en/benefits)

In most cases, you will have the opportunity to choose your preferred working
location from the following options when you join CSAA IG: remote, hybrid, or
in-person. Submit your application to be considered. We communicate via email,
so check your inbox and/or your spam folder to ensure you don?t miss important
updates from us. If a reasonable accommodation is needed to participate in the
job application or interview process, please contact
[[email protected]](mailto:[email protected]).

As part of our values, we are committed to supporting inclusion and diversity
at CSAA IG. We actively celebrate colleagues? different abilities, sexual
orientation, ethnicity, and gender. Everyone is welcome and supported in their
development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues
who are representative of the U.S. workforce. The diversity of our team
fosters a broad range of ideas and enables us to design and deliver a wide
array of products to meet customers? evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $89,910 - $99,900/year.
However, we have a location-based compensation structure. Our salary ranges
vary and are calculated based on county of residence. The full salary range
for this position across all the states we hire in is $80,820 -
$119,800/year. This role also includes an opportunity for a company-wide
annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to
12%of eligible pay.

If you apply and are selected to continue in the recruiting process, we will
schedule a preliminary call with you to discuss the role and will disclose
during that call the available salary/hourly rate range based on your
location. Factors used to determine the actual salary offered may include
location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States
with the following exceptions: Hawaii and Alaska.

#LI-SD1
? *Knowledge, Skills and Abilities Required:**
? Requires thorough knowledge of staffing processes.
? Position requires effective critical thinking & decision making.
? Requires the ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback.
? Monitors staff to support (person-to-person) warm transfers.
? Participates in Committee Review Process ( medical payment and settlement authority).
? Has thorough knowledge of Auto policies (multiple states), claim procedures, DOI regulations and can work on multiple claims platforms.
? Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
? Ability to travel.
? Ability to work extended hours and/or weekends.
? General knowledge of human resource processes and procedures.
? *Education, Work Experience, Licenses & Certifications Required:**
? BA/BS in business, insurance or related area, or equivalent combination of education and experience.
? 2 - 3 years experience in progressively responsible professional and/or supervisory position within a claims environment.
? Experience in handling simple to complex Liability claims
? *Preferred:**
? Valid Automobile Operators license
? AIC (Associate in Claims) certificate; CPCU (research)
? Licensing in multiple states
? LI-JA1

CSAA123

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Casualty Supervisor - Remote

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