Sr. Service Representative ? Overnight Remote Shift (12:30am - 9:00am CST) - Automated Clearing House Operations (ACH) - BMO Financial Group - Naperville, IL

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Job title: Sr. Service Representative ? Overnight Remote Shift (12:30am - 9:00am CST) - Automated Clearing House Operations (ACH)
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Company: BMO Financial Group
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Job description: Address: 1200 E. Warrenville Road

Job Family Group: Customer Shared Services

Night Shift Hours of Operations:
? 12:30am to 9:00am

The Automated Clearing House (ACH) Operations team is responsible for monitoring all inbound electronic ACH transactions. We get the opportunity to work with our internal stakeholders and clients to provide a seamless process for ACH transactions. The role is ideal for a candidate who wants to work with a collaborative team to ensure that our customers can conduct their daily business needs.
? The role involves meeting key deadlines for morning balances (electronic fund transfers) and good communication skills.

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
? Analyzes data and information to provide insights and recommendations.
? Gathers and formats data into regular and ad-hoc reports, and dashboards.
? Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
? Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
? May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
? May perform quality control and training.
? Organizes work information to ensure accuracy and completeness.
? Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
? Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
? Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
? Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met.
? Checks and reconciles information and documentation to ensure accuracy and completeness.
? Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
? Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
? Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
? Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
? Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
? Analyzes issues and determines next steps.
? Broader work or accountabilities may be assigned as needed.

Qualifications
? Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
? Knowledge and experience using relevant systems and technology ? Good.
? Knowledge and understanding of the business unit?s key products and services, processes and controls ? Good.
? Knowledge of the risk and regulatory requirements of the business ? Good.
? Prioritization skills ? Good.
? PC skills (MS Word, Excel, PowerPoint) ? Good.
? Ability to multi-task in a fast-paced environment.
? Specialized knowledge.
? Verbal & written communication skills - Good.
? Organization skills - Good.
? Collaboration & team skills - Good.
? Analytical and problem solving skills - Good.

We?re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one ? for yourself and our customers. We?ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we?ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other?s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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Expected salary:
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Location: Naperville, IL
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Job date: Fri, 07 Oct 2022 05:22:51 GMT
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