Relationship Banker

Identifies customers' needs through the bank?s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities: ? Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)). ? Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals ? Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners. ? Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients ? Onboard new customers through customer outreach (regardless of available channel, and individual who opened account) ? Establish trust with existing clients through proactive outreach regularly ? Schedule preset appointments for the following week and hold appointments each week ? Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan) ? Perform customer servicing interactions. ? Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. ? Promote an environment that supports diversity and reflects the M&T Bank brand. ? Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. ? Complete other related duties as assigned. ? Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Scope of Responsibilities: ? The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. ? The position is key driver of customer flow in the branch to support these activities. ? The position services existing customers and grows the business through identifying sales opportunities with customers. ? The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required:
? High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
? Strong verbal communication and interpersonal skills
? Proven ability to demonstrate exceptional customer service
? Well-organized individual with time management and prioritization skills
? Demonstrated financial services product knowledge
? Ability to communicate with tact and diplomacy with internal and external customers
? Proficient with internet user-level technology

Education and Experience Preferred:
? Associates degree
? Notary public license
? Bilingual based on branch needs

Physical Requirements: ? Ability to stand for long periods of time ? Prolonged use of hands and fingers ? Ability to lift light to heave objects weighing 5 lbs. to 30lbs ? Ability to read fine print ? Ability to interact with customers in an open face-to-face work environment ? Ability to use fax, telephone system, copier and other communication tools

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate?s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Middlebury, Vermont, United States of America

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