Senior Conversational Banking Representative

As a Senior Conversational Banking Representative at HSBC, you will have the opportunity to make a meaningful impact on our customers' financial journeys. We are seeking a highly motivated and experienced individual who is passionate about providing exceptional customer service and has a strong understanding of the banking industry. With your expertise in conversational banking and dedication to delivering personalized solutions, you will play a crucial role in building and maintaining long-lasting relationships with our valued clients. Join our dynamic team and help shape the future of banking with HSBC.

Provide exceptional customer service: As a Senior Conversational Banking Representative, your primary responsibility will be to provide excellent customer service to our clients. This includes handling inquiries, complaints, and requests in a timely and professional manner.

Utilize expertise in conversational banking: You will be responsible for utilizing your expertise in conversational banking to assist customers with their financial needs. This includes understanding and explaining complex banking products and services in a clear and concise manner.

Build and maintain relationships: You will play a crucial role in building and maintaining strong relationships with our customers. This involves actively listening to their needs and offering personalized solutions to help them achieve their financial goals.

Stay up-to-date with industry trends: As a Senior Conversational Banking Representative, you will be expected to stay informed about the latest trends and developments in the banking industry. This will allow you to better advise and assist our customers.

Collaborate with team members: You will work closely with other team members to ensure a seamless customer experience. This may involve sharing knowledge, providing support, and collaborating on projects to improve our services.

Handle complex cases: As a senior representative, you will be responsible for handling more complex cases and providing guidance to junior team members. This requires strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.

Uphold company values: You will be expected to uphold HSBC's values of integrity, excellence, and customer focus in all interactions with customers and team members.

Meet performance targets: You will be responsible for meeting individual and team performance targets, such as customer satisfaction scores and sales goals. This requires a proactive and results-driven attitude.

Adhere to regulatory guidelines: As a representative of HSBC, you must adhere to all regulatory guidelines and ensure compliance with all policies and procedures.

Continuously improve processes: We are always looking for ways to improve our processes and provide a better customer experience. As a Senior Convers

HSBC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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