Bilingual Case Manager - Family Violence Center

The Bilingual Case Manager is responsible for providing support services to domestic violence victims/survivors in the client?s preferred language of English or Spanish.

Description:

? Facilitate client access to FVC services, NAM services and outside agencies

? Answer the FVC Hotline to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

? Periodic coverage of the FVC after-hours, on-call cell phone to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

? Conduct telephone and face-to-face client intake interviews to determine client needs, client eligibility for services, and develop client safety plan

? Case management of assigned FVC client cases, including crisis interventions, assessments, and assisting clients to set appropriate goals or re-assess goals as needed

? Actively participate in on-going safety planning with FVC clients and Hotline callers

? Staff all cases with Key Staff including definition of problems, eligibility for services, and identifying appropriate referrals

? Translate brochures, educational materials and information about FVC services into Spanish, as needed

? Ensuring and protecting client confidentiality

? Operate within budgetary guidelines and in compliance with grant funding

? Develop working relationships internally and with external agencies

? Maintain client files and all relative paperwork per FVC guidelines and policies

? Facilitate data entry in NAM?s database(s) and checking accuracy

? Assist in the training of new staff, volunteers, and student interns

? Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled

? Flexible work hours as needed to promote FVC?s mission.

Supervisory Responsibilities: N/A

Education and Experience Requirements:

? Bachelor?s degree from a four-year college or university and a minimum of three years? experience working in a social service agency or equivalent combination of education and experience.

? Prior experience working with victims/survivors of domestic violence is preferred.

Language Skills:

? Proficiency in English and Spanish are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

? Ability to write routine correspondence, reports, business correspondence and procedure manuals.

? Ability to speak effectively before groups of customers or employees of the organization.

Computer Skills:

? Database Software - familiar

? Internet Software - familiar

? Spreadsheet Software (Excel) - required

? Word Processing Software (Word) - required

? ?Microsoft Office? - required

Special Requirements (Certificates, Licenses, Skills, Special Machines):

Must have dependable transportation.

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title ?Bilingual Case Manager - FVC? in the subject line.

Only r?sum?s forwarded to [email protected] will be considered.

No walk-ins or phone calls please.
? All applicants must be able to pass a background check.

Apply Job!