Claims Supervisor Operations Contact Center

About the position

Exciting opportunity to join an industry leading Auto Claims team. We are looking for highly motivated Claims leaders! This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team.

Responsibilities
? Supervise, train, and mentor claims staff to ensure optimal performance.
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? Conduct performance evaluations, set targets, and provide constructive feedback.
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? Handle staff scheduling and workload distribution to maintain operational efficiency.
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? Oversee the review, investigation, and settlement of claims within established guidelines.
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? Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
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? Manage escalated or complex claims, providing resolution and support as needed.
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? Monitor claims processes to maintain high standards of accuracy and service.
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? Implement and maintain compliance with applicable laws, regulations, and company policies.
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? Conduct audits and ensure adherence to internal and external standards.
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? Serve as the primary point of contact for escalated customer inquiries or disputes.
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? Work to improve the customer experience by identifying process improvements and training opportunities.
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? Prepare and analyze reports on claims trends, team performance, and operational efficiency.
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? Identify areas for improvement and recommend solutions to management.
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? Work closely with other departments to resolve issues and improve workflows.
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? Participate in the development and implementation of policies, procedures, and training programs.

Requirements
? Must have completed one of the following: AA, BA, BS, MBA, or CPCU.
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? Must have a minimum of 2 years successful call center and/or customer service leadership experience.
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? Excellent leadership, communication, and problem-solving skills.
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? Ability to handle confidential information with discretion and integrity.
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? Must be able to learn & apply large amounts of technical and procedural information.

Nice-to-haves
? Leadership and team-building skills.
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? Analytical thinking and attention to detail.
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? Strong organizational and time management abilities.
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? Commitment to delivering exceptional customer service.
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? Must be able to communicate in a clear empathic and professional manner in all communication channels including verbally and digitally.
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? Must be able to handle difficult conversations and perform well under pressure.
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? Ability to follow complex instructions, resolve conflicts and facilitate resolution.

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Assistance.
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? Paid Training and Licensures.

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