Medical Insurance Collections, Revenue Recovery (Remote)

About the position

The Patient Account Representative - Collections plays a crucial role in the collections operations at Fresenius Medical Care. This position is fully remote, allowing employees to work from home while providing essential administrative support to ensure the timely receipt of claim payments and minimize bad debt accrual. The representative is responsible for maintaining databases and ensuring that all activities are documented in compliance with company policies and procedures. This role requires outstanding customer service skills, as the representative will communicate effectively with customers and vendors to resolve any inquiries or issues related to outstanding claims. In this position, the Patient Account Representative will identify and resolve routine outstanding claims under general supervision. They will generate and analyze various reports and work lists to identify and address general patient account issues. The representative will assist in resolving outstanding payments from past due accounts, ensuring that claim payments are received in a timely manner. Additionally, they will process payments and reconcile all necessary data to maintain accurate records. The role may also involve mentoring other staff members and assisting with various projects as assigned by the direct supervisor. The representative may focus on specific departments or locations, depending on the needs of the organization. Overall, this position is vital for maintaining the financial health of the company by ensuring efficient collections processes and excellent customer service.

Responsibilities
• Identify and resolve routine outstanding claims under general supervision.
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• Generate and analyze diverse reports and work lists to identify and resolve patient account issues.
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• Assist in the resolution of outstanding payments from past due accounts.
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• Ensure timely receipt of claim payments and process payments accordingly.
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• Reconcile all necessary data related to claim payments.
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• Perform all responsibilities in compliance with company policies and procedures.
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• Serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
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• Mentor other staff as applicable.
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• Assist with various projects as assigned by direct supervisor.

Requirements
• High School Diploma required.
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• 1 - 2 years' related experience in medical insurance collections or a similar field.
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• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
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• Detail-oriented with good analytical and organizational skills.
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• Good interpersonal skills with the ability to work cohesively within a team environment.
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• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Nice-to-haves

Benefits

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