Insurance Agency Client Service Manager

About Us

At Jacob Larsen - American Family Insurance, we pride ourselves on creating a positive, team-driven work environment where collaboration and knowledge-sharing are at the heart of everything we do. We provide the tools and resources you need to excel in your role, and we celebrate each other?s successes while striving for continued growth.

About the Role

We are seeking a highly organized and customer-focused Client Service Manager to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service while assisting with policy updates, retention efforts, and cross-selling opportunities. You?ll also play a key role in overseeing daily office operations alongside the Agency Owner.

This position is not responsible for generating new business but will focus on servicing and expanding existing client relationships by offering additional coverage options.

Key Responsibilities

? Answer and manage incoming calls, texts, and emails from clients
? Assist clients with policy updates, questions, and changes
? Cross-sell additional policies to existing clients to enhance coverage
? Enter and process new applications, policy changes, and claims reports
? Utilize tools like SalesForce CRM, ANS (Agency Notification System), Hearsay Social, and Main Frame to manage client interactions
? Coordinate prospecting efforts through direct mail and personal insurance reviews
? Maintain office efficiency by implementing processes and overseeing daily operations

What We?re Looking For

Current or prior experience in an American Family Insurance agency or corporate role
Arizona Property, Casualty, and Life licenses (must be active)
10+ years of insurance servicing experience preferred
Strong organizational skills and attention to detail
Professionalism when speaking with clients
Experience with retention and customer service strategies
Ability to handle upset clients with patience and problem-solving skills
Familiarity with social media messaging (Facebook & Instagram Messenger)

? Bilingual candidates are a plus but not required.
? Past management, customer service, or sales experience is highly valued.

Compensation & Benefits

Base Salary: $44,200 - $52,000 per year
Commission: Earn commissions on all cross-sold policies
Bonus Opportunities: Performance-based incentive programs
Unlimited PTO (within reason)
Flexible Work Schedule
W-2 or 1099 options available

Why Join Us?

? Team-oriented environment where we support and uplift one another
Resources and training provided to help you succeed
Opportunities for career growth and advancement
A positive workplace where your contributions are valued and recognized

How to Apply

Apply online through the job posting website

Hiring Process:

Phone screening
In-person interview
Prior manager or owner referrals are a plus

Start date is flexible.

Apply Job!