Auto Field Appraiser

About the position

The Hanover has been committed to delivering on our promises and being there when it matters the most for over 170 years. Our Claims team is currently seeking an experienced Auto Field Appraiser to join the team. This is a full time, non-exempt role. The position is responsible for all aspects of the appraisal process for damage including but not limited to automobiles, trucks, motor homes, travel trailers, motorcycles, and snowmobiles. Responsibilities include physical inspection of vehicle damage, written documentation of damage, appraisal of repair costs, negotiation of cost-effective repair alternatives according to Company guidelines, entry of appraisal into Company system, and timely completion of assignments. A company vehicle will be provided.

Responsibilities
? Perform physical inspections of vehicle damage as part of claim adjusting process; may handle inspections associated with highly complex claims with minimal oversight.
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? Prepare written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgment when warranted.
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? Negotiate cost-effective repair figures according to Company guidelines and State regulations.
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? Perform timely supplemental inspections of additional damage discovered during course of repair.
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? Demonstrate awareness of and identifies fraud indicators.
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? Apply knowledge of basic policy coverage.
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? Complete field appraisals on an automated appraisal system at the time of inspection or estimate review.
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? Determine actual cash values for total loss vehicles.

Requirements
? Massachusetts Appraiser License required for state of Massachusetts.
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? 3-5 years of related appraisal experience, preferably with an insurance carrier.
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? A valid State driver's license, clear MVR, and Appraisal License.
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? High school diploma or equivalent.
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? Ability to perform work independently within specified limits and authority with minimal oversight.
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? Willingness to adapt to new or different changing situations, requirements or priorities.
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? Flexibility with respect to work scheduling issues or changes that may arise unexpectedly due to business needs or demands.
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? Ability to negotiate skillfully in difficult situations with both internal and external groups.
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? Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly.
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? Familiarity with CCC One or another auto estimating system required along with Windows proficiency, Excel and Word.

Nice-to-haves

Benefits
? Medical, dental, vision, life, and disability insurance
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? 401K with a company match
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? Tuition reimbursement
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? PTO
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? Company paid holidays
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? Flexible work arrangements
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? Cultural Awareness Day in support of IDE
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? On-site medical/wellness center (Worcester only)

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