Intake Insurance Specialist

About the position

The Intake Insurance Specialist at UnityPoint Health will function as a member of the interdisciplinary team, primarily responsible for ensuring accurate and timely reception, scheduling, charge and data entry, report preparation, filing, and record keeping. This role also involves collecting co-pays and co-insurances, verifying benefits, and performing calls to patients and provider offices, all while maintaining communication with team leaders and therapists to provide an excellent customer service experience. The position operates Monday through Friday, with clinic hours from 6 am to 7 pm in Moline, IL.

Responsibilities
? Takes fax orders from referring sources for new patients, schedules new evaluations and future appointments, and reschedules patients as required.
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? Keeps accurate, up-to-date files of all referrals received in the department and pre-registers for all disciplines before the first appointment.
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? Copies and mails/faxes initial evaluations and progress/discharge notes to appropriate physicians when signed by the therapist.
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? Performs reception functions, ensuring that telephones are answered and patients/visitors are greeted in a timely, courteous, and professional manner.
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? Performs registration functions, assuring a timely, efficient, and customer-friendly registration system, while evaluating each registration/admission for potential problems.
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? Processes insurance eligibility and benefits verification for all outpatient rehabilitation patients.
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? Processes insurance pre-authorizations for all outpatient rehabilitation patients.
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? Accurately records authorization specifics into EPIC and monitors frequency limitations of benefits.
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? Assists in resolving account denials routed to specific Work Queue lists within EPIC.
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? Keeps prior authorization Work Queue list up-to-date and follows up on aging requests.
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? Works with therapists to resolve pre-billing edits to ensure timely filing and clean-claim requirements.
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? Provides great customer service in a busy, multitasking, fast-paced environment.

Requirements
? High School diploma or GED.

Nice-to-haves

Benefits
? Paid time off
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? Parental leave
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? 401K matching
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? Employee recognition program
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? Dental and health insurance
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? Paid holidays
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? Short and long-term disability
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? Pet insurance
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? Daily Pay for early access to earned wages
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? Tuition reimbursement program
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? Adoption assistance

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