CSR - Customer Service Representative

Company Overview

State Farm? is the largest auto insurer in the U.S., serving over 80 million policies and accounts since 1942. We are committed to doing the right thing for our customers and communities, offering a wide range of insurance and financial products while actively supporting community initiatives.

Summary

As a Customer Service Representative at State Farm, you will play a vital role in delivering exceptional service to our clients. This position is essential in ensuring customer satisfaction and maintaining our reputation as a trusted insurance provider.

Responsibilities
? Provide outstanding customer service by addressing inquiries and resolving issues promptly.
? Handle cash transactions accurately and efficiently.
? Utilize phone etiquette to communicate effectively with clients and colleagues.
? Perform data entry tasks to maintain accurate records of customer interactions.
? Assist customers with policy information, claims processing, and product offerings.
? Support sales initiatives by identifying customer needs and recommending appropriate solutions.
? Collaborate with team members to enhance overall service delivery and client satisfaction.
? Analyze customer feedback to improve service processes.

Qualifications
? Position Requires P&C License. Must be License.
? Proven experience in customer service or call center environments.
? Strong communication skills with an emphasis on phone etiquette.
? Ability to handle cash transactions responsibly.
? Bilingual skills are a plus for serving diverse clientele.
? Familiarity with data entry processes and software applications is preferred.
? Sales experience is beneficial but not required.
? Strong analytical skills to assess customer needs effectively.
? Commitment to providing excellent client services.

If you are ready to make a difference in people's lives through exceptional service, we invite you to apply today and join our dedicated team at State Farm!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Paid time off

Shift:
? Morning shift

Experience:
? Customer service: 3 years (Required)

License/Certification:
? Property & Casualty License (Required)

Ability to Commute:
? Encino, CA 91426 (Required)

Work Location: In person

Apply Job!