Early Engagement Specialist
About the position
At Housecall Pro, we are dedicated to making a difference for home service professionals across America. As an Early Engagement Specialist on our Retention team, you will play a crucial role in supporting newly enrolled customers, ensuring they have a fantastic experience with our services. Your focus will be on maximizing customer retention by providing guidance and instilling confidence in our clients during their initial onboarding process. You will be part of a team that values innovation and collaboration, working together to help our customers succeed in their businesses.
Responsibilities
Support, guide and instill confidence in customers during their first 30 days as they are implementing Housecall Pro.
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Manage and prioritize your workflow and call lists with speed and accuracy.
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Listen and understand customers' needs; handle objections, instill confidence, and resell the value of Housecall Pro.
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Coach customers on the basics of the Housecall Pro product, by providing them with clear next steps in their onboarding process.
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Quickly identify and escalate customers to applicable resolution paths, as needed.
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Understand and adapt to Housecall's ongoing product and technology developments.
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Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills.
Requirements
High school diploma or equivalency required; some college a plus
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Customer support/service experience highly desirable
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Prior experience in customer/client facing role; 6+ months of outbound sales or prospecting experience a plus but not required
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Excellent English reading, writing and verbal communication
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Reputation for being hard-working and reliable
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Professional attitude and demeanor when interacting with others.
Nice-to-haves
Benefits
Generous benefits program including medical, dental, vision, life, disability, and 401(k)
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Paid holidays and flexible, take-it-as-you-need-it paid time off
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Monthly tech reimbursements
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A culture built on innovation that values big ideas
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