Customer Resolution Representative

At Wells Fargo, we are committed to customer satisfaction and we are looking to add a customer resolution representative to our team. We're looking for an energetic and positive individual with strong problem solving and customer service skills to join our team. The ideal candidate must be able to handle difficult customer situations in a professional manner and have a proven track record of providing excellent customer service.The ideal candidate must possess excellent written and verbal communication skills, have a strong working knowledge of customer service processes, and have the ability to stay organized and efficient in a fast-paced environment. The customer resolution representative will be responsible for working with customers to identify solutions to customer issues in a timely and professional manner.If you are passionate about customer service, have a positive attitude and the ability to remain calm and professional in difficult customer situations, we want to hear from you!

Responsibilities of a Customer Resolution Representative:
Respond to customer inquiries and complaints in a timely and professional manner.
Utilize problem-solving skills to identify solutions to customer issues.
Stay organized and efficient in a fast-paced environment.
Maintain a positive and professional attitude when dealing with difficult customer situations.
Utilize excellent written and verbal communication skills.
Remain up-to-date on customer service processes and procedures.
Provide excellent customer service at all times.
Work closely with other customer service representatives and departments to ensure customer satisfaction.

Wells Fargo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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