Premium Operations Manager - Group Insurance - Remote

• *About the role**

As a Premium Operations Manager, you will lead the Benefits Premium Operations team, focused on coaching and developing employees and overseeing daily premium processing tasks.
? *What you will do**

• Provide team members with coaching, feedback and developmental opportunities
• Set clear expectations and hold employees accountable for performance
• Oversee training and development of employees directly and indirectly managed and make effective staffing decisions
• Provide coaching, direction and leadership support to team members to achieve employee, business and customer results
• Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes
• Act as primary Premium Operations department liaison for internal and external audits (i.e. state compliance audits, E&Y audits, etc.) and with Finance departments, like Accounting, Treasury and Cash Management
• Actively seek and implement process improvements that will increase overall efficiency and quality of work
• Provide periodic reports to senior leaders as assigned
• Advocate for shared resources to help ensure that administrative system and supporting administrative tools properly support product administration
• Establish and maintain positive relations with all external and internal distribution partners, Symetra internal contacts, and all customers
• Prepare and maintain annual department budget
• Represent the team on projects and initiatives; fill in for director as needed
? *Who you are**

• High school diploma required
• Bachelor?s Degree or related work experience
• Group insurance experience strongly preferred
• At least 2 years? experience in people management
• Working knowledge of accounting framework and financial concepts
• Demonstrated proficiency in managing workflow processes, service levels, regulatory requirements and procedures
• Strong leadership skills and ability to guide team toward achieving aligned goals
• Excellent communication, negotiation and conflict resolution skills

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