Call Center Representative I

About the position

The Call Center Representative I at Great Southern Bank serves as the initial point of contact for customers, responsible for assessing their needs, answering account-related inquiries, and gathering information to resolve issues. This role emphasizes customer service and requires effective communication skills to assist customers efficiently.

Responsibilities
? Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed.
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? Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.
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? Maintains a strong working knowledge of all applicable operating systems and product lines.
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? Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified.
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? Maintains regular and reliable attendance, punctuality and personal appearance.
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? Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc.
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? Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
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? Performs any other related duties as required or assigned.

Requirements
? High school diploma or GED
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? 0-6 months related experience and/or training
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? Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
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? Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
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? Ability to add, subtract, multiply and divide

Nice-to-haves

Benefits
? Equal Opportunity Employer
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? Accommodations for individuals with disabilities during the application process

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