Claim Handler Motor (MV) - Zurich Asuransi Indonesia

About the position

With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Responsibilities
? Document claims file by accurately capturing and updating claims data/information.
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? Determine liability by gathering and analyzing relevant facts and determining policy coverage.
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? Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
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? Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
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? Assess damages & negotiate settlement of claim by establishing an appropriate negotiation strategy.
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? Meet quality standards by following best practices.
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? Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
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? Align with the organization's Claims Vendor Management strategy.
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? Ensure legal compliance by following laws and regulations and internal control requirements.
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? Refer claim to subrogation and fraud teams.
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? Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
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? Understand the current industry trends and establish personal networks and participate in professional societies.
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? Manage litigation by assigning counsel within the approved panel where applicable.

Requirements

Nice-to-haves

Benefits

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