Customer Experience Specialist

Customer Experience is responsible for determining the level of satisfaction of CS Products and Services used by the businesses and sets out to improve that experience. Customer Experience is the liaison between the businesses and the CS teams to remediate or solve end user technology issues. Proactive review of new and changed technology implementations is conducted with an eye to reduce customer impact. Customer communication is sent with clear and simple instructions in order to provide awareness and action as needed. Technology education is provided for known knowledge deficits. Developing and executing internal marketing and communication strategies for products and end-user experience improvements. Creating and managing the distribution of communications, across email, intranet and other channels. Content design and creation for email, articles, blogs, presentations and infographics and other media.

HSBC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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