Customer Service Team Lead - Healthcare Solutions

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team in providing exceptional customer service and support to our healthcare clients. The ideal candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills.

The successful candidate will be responsible for leading a team of customer support representatives, ensuring that all client inquiries are resolved efficiently and effectively. They will also be responsible for developing and implementing customer service strategies, as well as monitoring and evaluating team performance.

Key Responsibilities: ? Lead a team of customer support representatives ? Develop and implement customer service strategies ? Monitor and evaluate team performance ? Provide exceptional customer service and support to clients

Requirements: ? Bachelor's degree in Business Administration or related field ? 5+ years of experience in customer-facing roles ? Excellent communication and problem-solving skills ? Leadership and management experience About Us

We are a leading provider of healthcare solutions, dedicated to delivering exceptional service and support to our clients. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and tuition reimbursement.

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