Customer Care Representative - Part Time
Description:
Our Customer Care team goes above and beyond our customers expectations to make sure they get the utmost in care and service.
Our Customer Care Specialists are the face of our company to homeowners and to our broker partners.
Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture.
We empower homeowners and broker partners with solutions to their home ownership and closing needs.
The ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement.
This role will focus on ensuring excellent service standards and maintaining high customer satisfaction.
Requirements: Highly tuned and professional communication skills for voice, email and chat Active listening skills and ability to communicate updates and solutions Energetic, positive, and fresh approach to customer inquiries and requests Ability to multitask, prioritize, and manage time effectively Ability to influence stakeholders and coordinate solutions through completion Experience with CRM tools preferred Residential real estate sales experience preferred Associates degree preferred Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences
Benefits:
Competitive compensation package (Hourly+ Bonus)
Company provided laptop, monitor, accessories
Remote/Flex Options
Fun virtual/in person company events
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