Virtual Assistant for Home Services Lead Calling & Appointment Booking (Home Services Exp required)

We are looking for a highly responsive and proactive Virtual Assistant to manage outbound calls, texts, and emails for homeowner leads in our home services business. The ideal candidate **must have experience in the home services industry (hardscaping, backyard makeovers, and pools) ** and an understanding of how to speak with homeowners who may be anxious about their projects. The primary objective of this role is to book face-to-face estimates for our contractor clients by engaging homeowners promptly after they express interest.

Key Responsibilities:

• Make outbound calls (20+ per day) to homeowner leads as soon as they come in, qualify their interest in home improvement projects, collect relevant details, and schedule appointments while also managing 20+ new leads daily to ensure timely follow-ups. Record all information in the Leadsimple CRM.

• Manually reply to text messages and send emails as needed to engage potential clients?while automated texts and emails are sent out, prompt calls are the priority for speed to lead.

• Use our Leadsimple CRM system, which handles outbound calls and tracks lead status.

• Report any issues immediately?do not assume things are set a certain way.

• Use state-specific phone numbers provided through Leadsimple CRM (requires both desktop and mobile apps).

Requirements:

? Home services industry experience REQUIRED ? You must know how to speak with homeowners who may be anxious about their project.

? Strong phone communication skills ? Confident, professional, and able to build trust quickly.

? Native US English accent required for clear and professional communication.

? Ability to handle 20+ calls per day, 6-7 days a week.

? Fast response time ? Must be available by phone and computer most of the day to ensure speed to lead (fast follow-up).

? Comfortable with technology ? Will be using Leadsimple CRM (requires mobile and desktop apps).

? Must be proactive ? If you notice an issue, speak up immediately instead of assuming things are working correctly.

? Ability to read and reference Google Sheets ? No data entry required, just the ability to understand lead details.

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