Customer Service/Sales Representative

eCommerce Customer Service & Sales Representative

Description

B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. We seek an additional and exceptional Customer Service/Sales Representative to join our team!

Job Description:

B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.

Main Job Duties:
• Manage and assign emails
• Process invoices from suppliers
• Deliver customer invoices
• Receive payments from customers and run credit card transactions
• Enter tracking numbers into ERP and eCommerce websites
• Manage high-volume phone calls from customers and vendors
• Provide verbal and email quotes to customers
• Communicate with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments
• Keep track of backorders and follow up with vendors and customers with ship dates
• Prepare and reconcile monthly payments to vendors
• Keep track of past-due invoices

Skills:
• Excellent verbal, written, and typing skills
• Highly detail-oriented
• Proactive work ethic and communication
• High-level organizational skills
• Friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office
• Experience with eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation
• Require minimal supervision to complete work and meet deadlines

Requirements: • E-commerce/Support & Sales: 3 years (Required) • A reliable and fast internet connection is required for this position.

We offer two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses.

Benefits:
• Health Insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home
• Equipment provided

B&H is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.

Salary

$22 - $24 per hour

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