Licensed Customer Care Advocate
Description:
Pumpkin promises uncompromising care to the cats & dogs we love unconditionally.
By helping prevent future health risks and ensuring access to gold-standard veterinary medicine to enable $1/2B in life-extending and life-saving treatment over the next five years.
This position requires you to actively hold a Property & Casualty Producers license and to be located in MST or PST.
You will help pet parents understand how to protect their furry companions with our insurance and non-insurance products.
Interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels.
Requirements: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customers inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment.
Benefits:
Comprehensive contributions to medical, dental and vision for colleagues and dependents.
Generous PTO and Paid Holidays
401k with company match.
Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
Apply Job!