Customer Service Representative - Live Chat FULLY REMOTE

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:
Preparing account changes
Troubleshooting and resolving customer issues
Identifying and acting upon potential new sales opportunities
Assisting with customer retention
Working with other departments to ensure timely resolution of customer issues
Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Specific qualifications include:
High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience in a customer service setting preferred
Ability to work well in a fast paced environment
Excellent telephone skills
Strong troubleshooting abilities
Solid negotiating skills
Computer proficient
Must be flexible for weekday and weekend shifts

Apply Job!